When You Call
When you call to book an appointment, please indicate to the staff what the appointment is about. It is important for scheduling purposes to know whether the appointment is for an annual exam and vaccines, a brief procedure like nail clipping, or whether the appointment is for a sick animal.
Some days in the clinic, the staff are not able to get to the phone when it rings. During these times, the staff member(s) may be treating an animal or walking a dog, and cannot get to the phone immediately. If this happens, please leave a message. The staff will get back to you as soon as they can.
When You E-mail
Please use email to update the staff on changes to your client profile (ie. you are moving) or status of your pet. You can ask general questions that are not of an urgent manner, give a patient progress report, or ask for a price quote for a procedure. You can also give us some feedback with regard to the newsletter and suggest topics for future newsletters.
Please Note: We ask that all appointments be arranged by phoning the office and speaking directly to staff.
In an effort to decrease the use of paper and to help the environment, we have the ability to distribute our semi-annual newsletter electronically via email. If you are a client and would like to receive future newsletters via e-mail, please let us know.