WRIGHT VETERINARY HOSPITAL COVID-19 PROTOCOL

Revised: May 25, 2020 

    COVID-19 is forcing change into our lives on a daily basis.  With this in mind, we continue to review our clinic protocol to ensure our staff and clients stay as safe as possible. Our clinic protocol as follows:

• A staff member will continue to be in the office to answer phone calls, and dispense food and medications with curbside pick up only.  Prepayment with a credit card is required. Clients are asked to call ahead to order prescription refills or pet food. We need to ensure the item is in stock, and will also advise of the pick-up procedure.
• Our hours will remain Monday to Friday 9:00 a.m. to 4:30 p.m., Saturday 9:00 a.m. to 12:30 p.m.  Please note that Tuesday and Thursday evening hours have been suspended for the duration of the emergency measures.
• Clients calling to book appointments will be screened at time of booking, for illness or travel.
• Upon arrival to the clinic, clients are requested to wait in the car until notified by a staff member. Using your cell phone, call the office (519-843-1783) to notify the staff of your arrival.
• At the appropriate time a staff member will approach the client car and ask the protocol questions.
• If the client is cleared, they will be asked to relinquish their pet to the staff member.
• The pet will be taken into the clinic for the exam and/or procedure(s).
• When Dr. Wright needs to talk to the client, he will do so outside being sure to maintain social distancing, or over the telephone.
• It is preferred the client pay the invoice by giving the staff their Visa or Mastercard number over the phone. This eliminates the need for the client  to enter the building.
• If the client does not have Visa or Mastercard, the client will only enter the building to pay the invoice, keeping social distance as much as possible. No lingering.  Only one client will be allowed in the clinic.
• Staff is taking precautions by spraying or wiping down all surfaces, and hand washing.
• This protocol may be altered as the situation changes.

    We ask that you please abide by these rules.  We are in this together and need to do our very best to stop the spread of this virus.   If you have any questions or concerns, please call the clinic at 519-843-1783.